Cappio Cold Brew

Alright, so this is probably the only redeeming part of drinking Capio Coffee. The flavor isn’t too horrible, however, it does have a very slight sour taste to it. I think that’s a byproduct of their unique extraction process…

And if I had to compare it to the other cold brew concentrates I’ve tried, it probably fits right in the middle. However, some of the other coffee drinkers I’ve talked to have different opinions. A few of them say it’s the best coffee they’ve ever tasted.

And the other coffee aficionados, well… let’s put it in their own words:

“It tastes very bitter, like old sludge from the coffee pot at Grandma’s house.”

Now, I think that’s the problem with having this patented and trademarked process. Because it locks you into following the same exact process for DECADES, even when better-tasting brewing, roasting, and mixing methods come out.

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Here’s another place where Capio dropped the ball. Because in my opinion, it should be illegal for a company that sells a stimulant (yes, coffee is a stimulant) to NOT publish how much caffeine is in the product.

I’ve tried to email and call Capio’s customer service time to find this information (as we’ll talk about in the customer service review section)... but they haven’t given me a straight answer.

The fact that I can’t know how much caffeine is in their cold brew concentrate is straight up RIDICULOUS! Other people have complained about this problem online too, and I can’t believe that they still haven’t published this crucial information.

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Alrighty then, let’s move onto the next point. When you think of a coffee concentrate, you think of a really powerful form of coffee, where you just have to add a small amount of it to water in order to make your cup of goodness. (Like Javy or Jot where you just need 1tsp - 1tbsp)...

However, with Capio’s cold brew concentrate, that’s NOT what you get. If you follow their directions, using 1 part concentrate to 2 parts water… yeah you’ll get coffee. But from my taste test, it was WEAK, so I had to add in a lot more concentrate to my coffee…

Basically, I had to use almost half a bottle to make a 12oz cup of coffee. And considering the fact that each bottle runs about $10, that’s a rip off! So if you want to regularly make your coffee with Capio, you better stock up on A LOT of bottles. And you better be ready to give them hundreds of dollars every month.

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I’ve mentioned this in a few of my other reviews, but I can’t stand it when concentrates use the “1 part concentrate 2 parts water” stuff. When I’m making my coffee in the morning, I’m already DEAD tired, and I don’t want to be doing math at 6:30 in the morning…

So, what I started doing after a few days, was just eyeballing how much concentrate I poured into my mug. Is that scientifically accurate? NO! But it’s a heck of a lot easier than grabbing a bunch of measuring cups and trying to get the perfect ratio of concentrate to water.

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I’ll say this about Capio’s customer service team, they’re polite, but they weren’t very helpful in giving me the amount of caffeine that’s in their product. That’s basic knowledge that the employees in the business should know (or at least know exactly where to find it)...

So that was a bit of a let down, but it’s not entirely their fault, so I can’t take too many points away from their customer service department. Because they do give you many options to get in contact with them. You can fill out the form on their support page, you can call them at the number on their website, or you can send them a plain old email.

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